Musica Viva Australia - Queensland Administration Coordinator

JOB DESCRIPTION

SUMMARY INFORMATION

Job Title: Queensland Administration Coordinator

Reports to: Queensland State Manager

Location of Job: Brisbane (Turrbal & Jagera Land)

Appointment type: Permanent Part time (0.6FTE) (hybrid & flexible working arrangements available)

Salary: $34,000 base + super (0.6 of $56,000 FTE)

Our Vision
A music-rich future for all Australians.

Our Purpose
To connect all Australians to something bigger than themselves: to powerful music which awakens the spirit.

Our Mission
With chamber music at our artistic core, Musica Viva Australia creates memorable musical experiences for audiences at every stage of life and for musicians at every stage of development through Concerts, Education programs and Emerging Artist programs.

About the Role
The position reports to the Queensland State Manager and works closely with the Queensland State Coordinator. The team is the face of Musica Viva Australia (MVA) in Queensland and this position is expected to develop and sustain working relationships with stakeholders including teachers, subscribers, donors, and artists in the delivery of MVA programs in Queensland.

The team also works in consultation with the Marketing, Concerts, Education, Finance and Development teams in the national office and this role plays a vital part in building and maintaining productive and trusted professional relationships with individuals from those teams.

Key Responsibilities

The key areas of responsibility for this role are as follows:

Provide reliable logistical and operational support for Musica Viva Australia concerts in Queensland, including venue setup, staffing the ticket desk and providing a professional presence consistent with the Musica Viva Australia brand.
In conjunction with state and National Office colleagues, coordinate and deliver state-based MVAIS telemarketing activity.
Communicate with schools via phone and email to provide excellent customer service and to support the achievement of state sales targets for Musica Viva Australia in Schools’ education programs.
Coordinate concert invitations and managing RSVPs.
Update the company’s CRM (Tessitura) with relevant information regarding QLD concert patrons and stakeholders. Note: full training in Tessitura is provided.
Process school bookings in Tessitura and assist with invoice processing and payment.
Provide general administration support for the QLD office.
Assist with event coordination.
Collate data for budget reporting and funding acquittals, including good news stories and customer feedback.

Organisational Responsibilities

Maintain healthy work relationships with volunteers and other staff members.
Attend meetings as required.
Contribute to regular and ongoing quality improvement and funder-required accreditation activities.
Participate in professional and performance development activities and remain up-to-date on current knowledge and skills related to the position.
Take reasonable care for your own health and safety and for the health and safety of anyone else who may be affected by your acts or omissions at the workplace.
Hold a valid Working with Children Check. MVA will cover the cost of obtaining or renewing the check.
Maintain the highest ethical standards, confidentiality and cultural awareness when dealing with others.
Adhere to workplace policies, procedures, and systems, as amended from time to time, in particular those that address workplace health and safety, anti-discrimination, bullying and harassment and privacy.
Contribute to the overall well-being of the organisation and avoid participation in any activity that might be harmful to the good operation, health, or reputation of the organization.
In addition to the duties outlined above, the position holder is also required to perform such other duties as may be directed, provided these are within their competency or training, from time to time.

Knowledge, Skills, Qualifications & Abilities

Proven interpersonal skills with strong experience in customer service and sales.
Proven ability to work, in person and remotely, with minimal supervision as part of a productive, flexible, and harmonious team environment.
Strong organisational and administration skills.
Ability to interpret data and use it to inform planning and process improvement.
Capacity to work flexibly, incorporating out of office hours work where required and occasional interstate and intrastate travel.
Proficiency in CRM database programs and Microsoft Office suite of programs. Experience with Tessitura is desirable.
Well-presented, demonstrating confidence and a passion for the arts and education.
Experience working in or understanding of the education and/or the arts sectors and knowledge of the Queensland education and arts landscape.
Current full driver’s license desirable.

To apply:

Send your resume and a letter (maximum 2 pages) introducing yourself and addressing the knowledge, skills, qualifications and abilities detailed above to jobs@musicaviva.com.au.

Note: In the subject of the email add the following code QLDSAC25 and your full name. Applications not including this code may not be correctly processed.

For an informal chat about the roles and MVA please contact Paul McMahon by email pmcmahon@musicaviva.com.au or Shubha Tewari People and Culture Coordinator by email stewari@musicaviva.com.au

MVA is a family friendly and flexible employer committed to equity and inclusion. We welcome applications from First Nations people and people from diverse cultural and regional communities.

We welcome applications from people who identify as having a disability. If at any stage of the recruitment process, you require any accommodation due to a disability please let us know.

Applications close: 18 August 2025

Download a copy of this Job Description here.