Subscriber FAQs

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For assistance in renewing your subscription, or for selecting the best subscription package to suit you, please call Box Office on 1800 688 482 (toll free) between 9am and 5pm, Monday to Friday (AEST).


Become a Gold subscriber to enjoy all 7 concerts (6 in Brisbane, Canberra and Newcastle) and receive the greatest benefits.

  • Save 18% on single ticket prices.
  • Enjoy the best seats available.
  • Free exchanges on your tickets.
  • Receive a complimentary ticket to Genevieve Lacey and Marshall McGuire, subject to availability.
  • Receive a complimentary ticket to the live streamed concerts of Diana Doherty and Streeton Trio, and Ensemble Q.


Choose Subscription gives you the benefits of a subscriber, while allowing you the freedom to see the concerts you are most interested in. Choose Subscriptions are available for 3, 4, 5 or 6 concerts, depending on your city.

You will save on single ticket prices, as well as a 10% discount on additional tickets, free ticket exchanges and a deferred payment option and a range of other benefits from our partners.

The more concerts you choose, the more you save!


Subscriptions are open available for both existing and new subscribers and will remain open as long as they can be purchased in each city.


You can subscribe in three easy ways:

  1. Subscribe securely and easily online at musicaviva.com.au
  2. Download the booking form here and email it to boxoffice@musicaviva.com.au 
  3. If you have been mailed a booking form, complete it and mail it to:

Musica Viva Australia Subscriptions 
Gadigal Country 
PO Box 1687 
Strawberry Hills NSW 2012

If you need any assistance with subscribing, please contact our Box Office team on 1800 688 482 (Monday–Friday, 9am–5pm AEDT). 


Yes, Gold subscribers from both 2020 and 2021 can retain their usual seats if they subscribe before single tickets go on sale on Tuesday 11 January, 2022 at 10am AEDT.
 


Yes, as a subscriber you will be able to select your own seat for our 2022 Season.


Yes, all subscribers have access to a priority booking period before single tickets go on sale on Tuesday 11 January 2022. Gold subscribers are allocated seats first, followed by Choose and Minipack subscribers.
 


Tickets will be sent to subscribers prior to Christmas 2021. 


Yes. You can pay for your 2022 subscription in 3 instalments.

  • 33% due when subscribing
  • 33% due Thursday 20 January 2022
  • 33% due Thursday 14 April 2022 


You can use this credit towards any Musica Viva Australia purchase, including subscriptions and single tickets. If you book online your credit will appear on the credit tab of the final payment page. You can also select the credit payment option when filling out the booking form. If you are unsure if you have credit on your account, please contact the Box Office to confirm.


Single tickets will go on sale to the general public on Tuesday 11 January 2022.


This depends on the health orders in your state. Please check Musica Viva Australia’s website here, as well as the venue you are attending, for the most up-to-date information. 


Yes. To book accessible seating (such as wheelchair accessible seating), please contact our friendly Box Office team on 1800 688 482 (Monda – Friday, 9am – 5pm AEDT).
 


Ticket exchanges are only available for subscribers. Seating within the events you wish to exchange into is subject to availability. 

To exchange tickets, contact the Box Office at least 48 hours before the concert. If you have already received physical tickets for the concert, simply return the tickets via post or send us an email with a photo of the tickets ripped in half. If you do not wish to exchange your ticket(s) for another performance, please return as above and we will issue you with a tax-deductible receipt for your donation in support of our education program. 

An upgrade fee may apply where lower face-value tickets are exchanged for higher-face-value tickets. If exchanging higher-face-value tickets for lower-face-value tickets the difference will not be refunded.


There will be no refunds, except as provided in the Live Performance Australia Code of Practice for the Ticketing of Live Entertainment in Australia 

There will be alternative options offered for cancellations and exchanges if a concert is cancelled on behalf of Musica Viva or a patron due to a COVID-19.

However, we offer unlimited free exchanges for all subscribers.


Full-time students, means-tested Australian pensioners (Aged, Disability, Veterans’ Affairs and Supporting Parent) and Health Care Card holders are eligible to receive Musica Viva’s Concession prices. Seniors Card holders are not eligible. 

To claim a concession, please enclose photocopied proof of eligibility with your booking form.


Save up to 40% on subscriptions if you are aged under 40. Proof of age must be supplied when booking and may be required prior to admission to each concert.

We also offer $40 tickets to all concerts throughout the year. Just choose the Under 40 pricing when you select your ticket quantity.


Gift Subscriptions can be redeemed for any Musica Viva concert in Australia. To buy or redeem a Gift Subscription, please call Box Office on 1800 688 482.


We accept Visa, Mastercard, American Express as well as cheques made out to Musica Viva Australia. You can also redeem a Musica Viva gift voucher.

Subscribers can also take advantage of our deferred payment method, allowing you to spread the cost of your subscription over three instalments.

Deferred payments are not available online, please call Patron Services on 1800 688 482.


Tickets will be sent via email unless we are able to send you physical tickets, in which case we will do so. You can also choose to collect your ticket from the VIP desk at the venue on the day of the concert. If you’d prefer to pick up your tickets in person, please advise Box Office when purchasing your subscription.


Subscribers can access flexible exchanges on concert tickets, available up to 48 hours before a concert. To exchange your ticket, please contact the Box Office on 1800 688 482 (Monday–Friday, 9am–5pm AEDT).


If you do not feel well on concert day, we strongly advise you to remain at home for the safety and wellbeing of our audience, including yourself. To discuss your options, please contact our Box Office team on 1800 688 482 (Monday–Friday, 9am–5pm AEDT).


Gold subscribers can invite a companion to join them at the Van Diemen’s Band concert for free, subject to availability. You will be provided with information on how to claim your complimentary ticket shortly after we process your subscription.