Subscriber FAQs
Need assistance? Ask the Box Office.
If you can't find the answer to your question on the Subscription page or in the FAQs below, our friendly Musica Viva Australia Box Office team is here to help.
Please call Box Office on 1800 688 482 (Monday–Friday, 9am–5pm AET) or email us at boxoffice@musicaviva.com.au
When/how will I receive my tickets?
Email: If you have opted to be emailed your tickets these will be sent one week prior to each concert.
Post: If you have opted to receive physical tickets in the mail, these will be posted to the address provided at the time of booking shortly after full payment is confirmed. For instalment payment bookings, tickets will be mailed shortly after the final payment is processed in January 2027.
Please ensure that your contact information is up to date at the time of booking.
Can I purchase accessible seating?
Yes. For advice on booking accessible seating (such as wheelchair accessible seating) please contact our friendly Box Office team.
Can I exchange my ticket to another date?
Ticket exchanges are only available for Subscribers and are subject to availability. 2027 Tickets can be exchanged from 7 October 2026. Simply return your ticket(s) to Musica Viva Australia at least 48 hours before the concert. For more information on our ticket exchange policy, visit musicaviva.com.au/terms.
Can I get a refund on my tickets if I can’t use them?
We do not offer refunds, except as provided in the Live Performance Australia Code of Practice for the Ticketing of Live Entertainment in Australia
However, subscribers can exchange their tickets up until 48 hours before the concert. We are unable to process any requests submitted after this time
What are the subscription prices? Are there concession subscriptions?
View the 2027 Subscription prices.
You are eligible for concession tickets if you currently hold a means-tested Australian pension (Aged, Disability, Veterans’ Affairs and Health Care Card holders).
Seniors Card holders are not eligible for a concession price.
We also have discounted subscriptions for under-40s and full-time students.
What if I can no longer attend a concert that I’ve purchased a ticket to?
Subscribers can access flexible exchanges on concert tickets, available up to 48 hours before a concert. To exchange your ticket, please contact the Box Office.
Can I still have the same seat?
Yes, Gold subscribers from 2026 can retain their seats if they subscribe by 6 October 2026, or by indicating your seating preference whilst booking online or via the print form.
Can I choose my own seat?
Yes, as a subscriber you can select your own seat (subject to availability) for our 2027 Season.
Choose subscribers can select their own seats online.
Gold subscribers can request seats by calling the Box Office.
What is the priority booking period for subscribers?
All subscribers have access to a priority booking period until 6 October 2026.
Can I pay for my subscription in instalments?
Yes. You can pay for your 2027 subscription in four equal instalments:
− 25% is due at time of booking
− 25% due 19 October 2026
− 25% due 19 November 2026
− 25% due 19 January 2027
Instalment bookings are not available after 18 October 2026.
Instalments are only available when paying by credit card.
When do single tickets go on sale?
Single tickets for the 2027 Season go on sale on 7 October 2026. Tickets are subject to availability.
What payment options are available?
We accept credit cards (Visa, Mastercard & American Express) as well as cheques made out to Musica Viva Australia and direct debit. You can also redeem a Musica Viva Australia Gift Voucher.
Subscribers can also take advantage of our deferred payment method, allowing you to spread the cost of your subscription over four instalments.